Frequently Asked Questions (F.A.Q)
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No, we currently only offer ordering and delivery services within the city of Istanbul, Turkey.
Our customers can make payments either as Cash on Delivery or through IBAN transfer.
Yes, you can cancel or modify your order as long as it has not been shipped yet. Please contact us as soon as possible to make any changes.
We accept returns within 2 days of delivery for unused and undamaged products. Please contact us to initiate a return.
Yes, we offer wedding and event floral services. Please contact us for more information.
Yes, we offer custom floral arrangements. Please contact us to discuss your preferences and pricing.
We offer delivery within Istanbul and some surrounding areas. Please contact us for more information on delivery areas and fees.
Our pricing varies depending on the type and size of the arrangement. Please contact us for more information and pricing.
Yes, please contact us directly through WhatsApp or email for further discussion regarding collaboration.
In order to get detailed information about your order, you can contact us via WhatsApp.
If you want to make changes to your orders that are in the preparation stage, you can submit your request by WhatsApp.
If you want to make changes to your orders that are in the preparation stage, you can submit your request by WhatsApp.
You can change your password in the My Membership Information section of your account page .
If the buyer is not found when your order is being delivered, delivery can be made by taking the name and signature of the people who can deliver your order to the buyer. Information about the person receiving the order is sent to the sender via e-mail. Delivery is made to public and private institutions within the framework of their own procedures. For your orders sent by courier, the courier leaves a note stating that you can pick up your package from the nearest branch. If you do not receive your package from the specified branch within 3 days, your order will be returned to Sarıkız Çiçekçilik.
In order to get detailed information about your order, you can contact us.
Before your order goes to the preparation stage, you can change the recipient information, shipping date and time in the My Orders section. If you want to make changes to your orders that are in the preparation stage, you can submit your request by WhatsApp.
Simply enter your coupon code in the discount code section of the order step.
You can cancel your orders that have not started to be prepared by us.
If the product has been shipped, you can send the product back without receiving it. The estimated return time of the product from the cargo is 1 – 3 working days. After the product is returned, it is checked and the product is returned.